Refund / Credit Request Form

 

We're sorry the event you have entered has been cancelled. We're as upset and disappointed as you are, but we hope to be back with another competition soon.

 

As you have paid your entry fee, you are eligible to get your money back. This can be applied in one of two ways:

 

1) A Full Refund. The full amount of your invoice will be paid to the bank account details provided in the form. This will be paid in GBP and you will be responsible for any bank charges that may apply (such as exchange rate).

or

2) Club Credit. The full amount of your invoice will be applied to the hockey club stated on the invoice, and will be taken off any future invoices the club receives from #indoorhockeyUK. Credits will only be applied to a club.

 

To request your refund or credit please complete the form below. All requests may take up to 7 working days to be processed and some bank transfers may take up to an additional 5 working days.

 

Please be aware our bank is working with other banks to confirm that payee details are genuine.

 

When providing your bank details, please ensure they are entered exactly with what's registered to the account. If variations are found, no matter how small, it could signal a scam and a delay to your payment.

 

Starting from Wednesday 1st April 2020 #indoorhockeyUK:

- will not process payments that do not pass the verification check by our bank and will seek secondary confirmation before the payment can be processed.

- will seek secondary confirmation if the contact details provided can not be matched to our club records and the refund amount is more than £300.

- will require the invoice date and invoice number for payments to proceed.

 

Sponsors & Partners

Please be aware our bank is working with other banks to confirm that payee details are genuine.

 

When providing your bank details, please ensure they are entered exactly with what's registered to the account. If variations are found, no matter how small, it could signal a scam and a delay to your payment.

 

Starting from Wednesday 1st April 2020 #indoorhockeyUK:

- will not process payments that do not pass the verification check by our bank and will seek secondary confirmation before the payment can be processed.

- will seek secondary confirmation if the contact details provided can not be matched to our club records and the refund amount is more than £300.

- will require the invoice date and invoice number for payments to proceed.